FAQ (Frequently Asked Questions)

Here are some common questions:

How do I light my pilot?

Click here for step-by-step instructions to light your pilot.

How can I get my hearth products serviced?

You will need to contact the Mr. Fireplace Service Representative in your area. Refer to contacts for locations

Where can I purchase parts or accessories for my fireplace/stove/insert?

You will need to contact a Mr. Fireplace Sales Representative in your area. Refer to contacts for locations

What does the term zero clearance mean?

Zero clearance has two meanings. The first is whether or not the fireplace can be placed on a floor without footings. The second meaning of zero clearance is if you are able to finish up to the face of the fireplace, so that no metal shows after installation is complete. There are several models on our website that are capable of this clean-faced, zero clearance finish.

What is a flue?

A flue is another name for the fireplace chimney or venting system.

Can I install a fireplace, stove or insert myself?

Installation of our hearth products must be done in strict accordance with local or national building codes, and the unit’s installation manual. We recommend that our products be installed by a factory-trained Mr. Fireplace installer.

I live in a warm climate and want the look of a great fire but don’t want heat. What are my options?

Too much heat can be an issue even in colder climates. There are several gas fireplace models which allow you to control the heat coming into the room. You have the option of redirecting the heat totally out of your home, or to other parts of your home. Electric fireplaces are also available in a heat or no heat operation mode.

Should I have any type of inspection done to my fireplace, stove or insert?

Yes. We recommend annual service of your fireplace by a qualified serviceperson. This will ensure that your appliance is functioning properly.

If I want to convert my wood-burning fireplace to gas, is a set of gas logs or a gas insert going to be my best option?

Your decision really comes down to how much a priority heating efficiency is for you. If you want a lot of heat from your fireplace, you should consider a direct vent gas insert. From a cost standpoint, an insert will cost approximately five times the cost of a nice gas log set. However, since the insert is very efficient, it will pay for itself over a period of a few years in gas bill savings. We offer both a full line of inserts and vented gas logs to choose from. Installing room-vented or vent free log sets in our wood-burning fireplaces is unacceptable. Doing so will void your warranty on the fireplace and possibly your homeowners insurance.

How often do I have to clean the gas fireplace and vent?

Although the frequency of your fireplace servicing and maintenance will depend on use and the type of installation, you should have a qualified Mr. Fireplace service technician perform an appliance check-up at the beginning of each heating season.

Can I shut the pilot off in the summer?

It’s not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.

How much gas does the pilot light use?

A pilot light will burn 800 to 1500 BTUs/hr. Your monthly gas bill should include your exact cost per “therm” (100,000 BTUs). Based on this rate you can calculate the cost for your area to operate a pilot light.

What is an IPI ignition system?

Intermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.

Should I leave the batteries in my IPI system?

No, the system should be run off the main power source. Install your batteries only when there is a power outage.

Can I convert my standing pilot fireplace to an IPI system?

Check with your local dealer to see if this is possible on your specific model fireplace.

Can I convert my IPI system to a standing pilot?

Check with your local dealer to see if this is possible on your specific model fireplace.

I have a fan kit on my gas fireplace, but it doesn’t seem to blow much air.

Your fan kit has a rheostat control (like a light dimmer). You can get more air from your fan by making sure the fan control is turned up to the desired level. The fan control can be found in the control area behind the lower louver of the fireplace, or on a wall switch with rheostat. We also provide optional remote controls which can control your fan speed from your favorite chair!

My fan kit is too noisy. What can I do?

Our fan kits come with a rheostat control (like a light dimmer). You can turn the control down to reduce the air noise from your fan. The fan control can be found in the control area behind the lower louver of the fireplace, or on a wall switch with rheostat.

Can I install a blower or fan kit on my fireplace after the fireplace has been installed?

Many of our gas fireplace models that have louvers or grills on the front can have a fan kit added. You will want to make sure that electricity is run to the junction box underneath the fireplace first, before ordering & installing a fan kit. You can test the junction box by plugging a lamp into the junction box and switching it on and off. Also make sure the circuit breaker is not tripped. If there is no electricity to the junction box you would have to run electric to the fireplace first before the fan kit could be installed.

Can I operate my fireplace with the fan off?


If you have any other questions please contact us